Microsoft Entourage is an efficient and widely accepted personal information manager and E-mail client for Mac OS X operating system. It is considered as very reliable as compared to other popular mail applications as it saves your significant data in a database. However, there are some situations where you may find that the application crashes frequently and does not let you access your data. In such cases, you have to fix the problem to perform Entourage repair and access your critical data.
Go through the below scenarios to demonstrate this problem with your MS Entourage application:
- The application crashes when you try to start it. Even if it was closed properly last time.
- When you try to restart Entourage, after sending crash report to Microsoft, you encounter the below error message:
- The Rules file appears corrupt. Rules cannot be used.
- You go to message board and follow the instructions to restore Entourage by moving main identity to desktop and retrying.
- You should not remove the Identity in such cases. If you remove the Identity, you may find that Entourage opens a blank identity.
When it happens, all your significant data becomes inaccessible. This situation leads to severe data loss and put you in need of advanced Entourage recovery solutions.
The problem may occur due to any of the following reasons:
- Rules file is damaged and Entourage is unable to read the Rules.
- Main Identity or database is not in the MUD or Microsoft User Data folder. Entourage expects the database to be in MUD folder.
- Entourage database is severely damaged and thus it is unreadable by the application.
Solution:Follow the below described solutions to sort out this problem:
- Remove the rules file of your Entourage application and then restart the application. Create new Rules after you start the application again.
- Make sure your database is in the MUD folder. If it is not there, then find the database and move it to proper location.
- Use Database Utility to Rebuild the database. It makes your database accessible in most of the cases and lets you create backup of your data.
- If nothing else works, then you have to opt for commercial recovery tools.
Such tools are capable of efficiently repairing and restoring all your data in all cases of corruption. They do not demand sound technical skills and ensure absolute recovery of all the database objects.